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At
Black Hawk Customs, we strive to ensure our customers are fully satisfied with
every purchase. Please read our policy carefully to understand your rights
regarding returns, exchanges, and refunds.
1.
Return Eligibility
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Time-frame: Returns must be requested within 14
days of receiving the product.
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Condition: Products must be unused, in their
original packaging, and include all accessories, manuals, and documentation.
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Proof of Purchase: Returns must be accompanied
by a valid invoice or receipt.
2.
Non-Returnable Items Certain products cannot be
returned, including:
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Custom-made or personalized items
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Installed or used garage equipment and
automotive accessories
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Sale, clearance, or promotional items
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Products damaged due to misuse, accidents, or
unauthorized modifications
3. How to Initiate a Return
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Contact Us: Email us at [email protected]
with your order number, product details, and reason for the return.
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Approval: Our team will review your request and
provide a Return Authorization (RA) if approved.
l Return Shipment: You will receive instructions for returning the product to our warehouse. Note: Customers are responsible for shipping costs unless the return is due to a defective or incorrect item.
4. Refunds
l Method: Refunds are processed using the original payment method.
l Processing Time: Refunds typically take 10–15 business days after we receive and inspect the returned item.
l Restocking Fee: A 10% restocking fee may apply for eligible returns.
5. Warranty & Defective Items
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Products with manufacturing defects may be
eligible for replacement or repair under our warranty policy.
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Process: Contact [email protected] with
your order number, photos of the defect, and a brief description.
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Exclusions: Damage caused by misuse, accidents,
neglect, or unauthorized modifications is not covered.
6.
Contact Us For any questions regarding returns,
refunds, or warranties:
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Email: [email protected]
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Phone: +800 2886 349
(UAE)
l Address: Bahwan Motors Auto Accessories, Al Quoz Industrial Area-4, Dubai, UAE