Privacy Policy - Black Hawk Customs

Last Updated: November 10, 2025

Welcome to Black Hawk Customs (“Black Hawk Customs ,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of your personal information in accordance with the UAE Federal Decree-Law on Personal Data Protection (PDPL). This Privacy Policy explains how we collect, use, store, and disclose your personal data when you access or use our website https://blackhawk-customs.com (“Website”) and your rights regarding your personal data.

By using the Website or providing personal information to us, you consent to the practices outlined in this Privacy Policy.

1.    Data Controller
Black Hawk Customs Email: [email protected], Phone: 800-2886-349, Address: Bahwan Motors, Al Quoz Industrial Area-4, Dubai, UAE
We are the data controller responsible for your personal information and compliance with UAE PDPL.

2.    Personal Data We Collect
We collect personal information you voluntarily provide and information automatically collected:
a.    Personal Information You Provide:
l   Full name
l   Email address
l   Phone number
l  Shipping and billing addresses
l   Payment information (processed securely via third-party providers)
l   Account login credentials
b.    Automatically Collected Information:
l   IP address, device type, browser type, operating system
l  Pages visited, clicks, session duration
l   Referring URLs, search terms, and navigation patterns
l   Cookies, analytics, and similar technologies
c.     Cookies and Tracking Technologies: We use cookies and similar technologies to enhance functionality, analyze usage, personalize content, and deliver marketing messages. You may disable cookies in your browser, but some Website features may be affected.

3.    Purpose of Data Processing
Your personal data is processed for the following purposes: 1. To process and fulfill orders, including payment and delivery. 2. To communicate with you regarding inquiries, support, and updates. 3. To provide personalized services, offers, and promotions (with explicit consent). 4. To maintain, improve, and secure our Website and services. 5. To comply with legal obligations and enforce our terms. 6. To conduct internal research, analytics, and marketing activities, provided it does not violate your rights.

4.    Legal Basis for Processing
Under UAE PDPL, we process your personal data based on: - Consent: Explicit consent for marketing communications or other specific purposes. - Contractual Necessity: To fulfill contracts, such as processing your orders. - Legal Obligation: To comply with UAE laws or regulatory authorities. - Legitimate Interest: For operational, security, and analytical purposes, where your rights are not overridden.
You may withdraw consent at any time by contacting us. Withdrawal does not affect processing based on other legal grounds.

5.    Data Sharing and Disclosure
We do not sell or rent your personal information. We may share data in the following circumstances: - Service Providers: Trusted vendors, delivery partners, payment processors, and IT service providers. - Legal Compliance: To comply with laws, court orders, or regulatory authorities. - Protection of Rights: To protect the Company, users, or public from harm or fraud. - Business Transfers: In case of mergers, acquisitions, or asset sales, with adequate safeguards.
All third parties are contractually obligated to protect your personal data.

6.    International Data Transfers
Your data may be stored or processed outside the UAE. We ensure that adequate safeguards are implemented in accordance with UAE PDPL before transferring personal data internationally.

7.    Data Retention
We retain personal data only as long as necessary to achieve the purposes described in this policy, comply with legal obligations, resolve disputes, or enforce agreements. Once no longer required, data is securely deleted or anonymized.

8.    Data Security
We adopt technical, organizational, and physical measures to protect personal data from unauthorized access, loss, alteration, or disclosure. However, no system can guarantee absolute security.

9.    Your Rights
Under UAE PDPL, you have the following rights: - Access: Request a copy of your personal data. - Correction: Request rectification of inaccurate or incomplete data. - Deletion: Request erasure of personal data, subject to legal obligations. - Objection: Object to processing for marketing or other purposes. - Withdrawal of Consent: Revoke consent at any time. - Portability: Request data in a structured, machine-readable format.
To exercise your rights, contact us at [email protected].

10. Marketing Communications
By providing your contact details, you consent to receive promotional materials. You may opt-out at any time using the unsubscribe link in emails or by contacting us directly.

11. Children’s Privacy
Our Website is not intended for children under 13. We do not knowingly collect personal data from children. If discovered, such data will be deleted immediately.

12. Third-Party Links
The Website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies.

13. Changes to This Privacy Policy
We may update this policy periodically. Changes will be posted on this page with an updated effective date. Users are encouraged to review the policy regularly.

14. Contact Information
For any questions or complaints regarding this Privacy Policy or data processing:
Black Hawk Customs Email: [email protected] Phone: 800 2886 349, Address: Bahwan Motors, Al Quoz Industrial Area-4, Dubai, UAE